2021 Annual Report
Members are at the heart of all that we do.
Letter from the CEO and Board Chairman
The year 2021 is now in the books, and what a fantastic year it was from start to finish! Day Air remains true to its mission of “enhancing members’ financial well-being” as we strive to offer products and services that fit the diverse needs of our members. Our growth rates in critical areas continue to be strong, but we remain humble and hungry, focusing on our most important asset, our members. It is an honor to serve Day Air members and assist them in making important financial decisions that will impact their lives now and in the future.
In 2021, Day Air saw tremendous growth in several key areas. We lent $217 million in consumer, commercial, and real estate loans, $66 million of which was loaned to local businesses. Total deposits surged by more than 14% to over $513 million. Finally, Day Air secured its position as the largest financial institution headquartered in Montgomery County, with more than $611 million in total assets.
In addition to our outstanding financial performance in 2021, Day Air also completed numerous projects and initiatives to provide members with a better banking experience. A few of the many initiatives celebrated are highlighted below:
- The first pitch was thrown at Day Air Ballpark, allowing members to enjoy professional baseball in Dayton, Ohio.
- Day Air launched an upgraded website, mobile banking, and online banking platform.
- Day Air helped more first-time homebuyers than ever, providing more than $131 million in first mortgages.
- Day Air launched a new Cashback Checking Product, offering members up to $15 cashback on debit card purchases each month.
- Day Air announced that members received more than $7,229,369 in direct financial benefit in 2020, a number that will surely increase in 2021.
- Day Air was listed as a Dayton Business Journal ‘Best Place to Work’, ‘Top 100 Company’, and ‘Fast 50 Company’.
- Day Air provided more than $11.5 million in PPP loans to 337 local businesses.
Loyal members are vitally important to our success, and we must deliver exceptional service during every interaction, be it face to face, digitally, or through social networking. This year Day Air’s Net Promoter Score reached an all-time high of 81.76%, far above industry norms and a testament to our commitment to provide members with unparalleled service.
We wish to express our gratitude to our members for allowing us to provide them with a better banking experience for 77 years. We sincerely appreciate our Board of Directors for their support and guidance and our associates for their diligence ensuring we remain one of the top-performing credit unions in the country while always looking out for our members’ best interest.
– William Burke, President, and CEO
– Tim Brown, Board Chairman
Annual Member Savings
$7,229,369in direct financial benefit to members*
Because Day Air returns profits back to members, we keep our loan rates and fees low and savings rates high – and members like YOU get the benefits! In fact, Day Air provided $7,229,369 in direct financial benefit* to our 45,961 members compared to area banking institutions during the twelve months ending September 2020. That means an extra $330* for each of our member households and for our most active members that number was actually over $970*.
a better banking experience
We’re committed to providing members with a better banking experience. As such, we’re continually enhancing existing products and services and adding new ones that make banking easier, smarter, and more convenient for our members. Below are just a few of the many new products and services Day Air added in 2021.
Cash Back Checking
Day Air Online Banking
Home Buying and Improvement Programs
The Day Air App
One Click Offers
In the community
Day Air Credit Union is committed to giving back to the communities where we live and work. Our contributions are far-reaching, and we promote involvement by supporting activities and nonprofit organizations utilizing Financial Education, Community Involvement, Community Economic Development, and Scholarships. Our goal is to make a difference and strengthen Dayton communities through these efforts.
Day Air associates support nonprofit organizations by volunteering their time. Our goal is to have a significant Day Air presence at events to demonstrate Day Air’s investment in our communities. In 2021, associates participated in numerous events and volunteered thousands of hours of personal time to participate in community events. Associates are also encouraged to make monetary donations to organizations they are passionate about.
Day Air strongly supports local schools and economic development groups in the Miami Valley. This year, we helped many organizations and causes, including Rebuilding the Arts, Hannah’s Treasure Chest, Crayons for Classrooms, the Dayton Foodbank, the Alzheimer’s Association, and much more.
In addition to active community involvement efforts and donating to causes that build up the community, Day Air provided four scholarships for higher education to area high school and college students.
Day Air exists because of our incredible members. Over 47,000 members count on us every single day to do the right thing to help enhance their financial well-being. All that we do for our members is grounded in treating them with the individual respect they deserve. Take a look below at a few member stories, detailing the Day Air difference and how we provide a better banking experience.
Day Air Ballpark
We were proud to throw out the first pitch at Day Air Ballpark on April 11, 2021. Day Air Ballpark will serve as a key driver of economic growth, charitable events, and family fun for the entire Miami Valley region. Tap the icons below to learn more about the impact Day Air, the Dayton Dragons, and Day Air Ballpark had on the region in 2021.
There were over 340,000 in attendance at Day Air Ballpark, who enjoyed unsurpassed family-fun entertainment, baseball, and more throughout the 2021 season.
Day Air Ballpark is the foundation for over $27,500,000 in annual impact for the region.
The Dragons MVP Program, fueled by Day Air, provided an educational resource to teachers in more than 1,100 classrooms throughout the Miami Valley – to motivate and reward over 31,000 students for success both in and out of the classroom.
Hosted more than 2000 area students and their families at our Day Air College Prep Night, an event designed to provide necessary resources and information about colleges throughout the country.
Recognized the incredible achievements of those in our community through the Celebrate Dayton program at Day Air Ballpark.
Worked with the Dragons to highlight the tremendous work our community arts organizations do through the Rebuilding the Arts program.
Together Day Air and the Dayton Dragons raised more than $30,000 for local organizations in 2021.
2021 Day Air Financials
as of 12/31/2021
Day Air Board of Directors
The Board of Directors is made up of members from our community who volunteer their time. You elect them as your representatives to guide the organization in its mission to establish governance policies and monitor Day Air Credit Union’s performance.
*Direct financial benefits to members during the 12 months ending September 2020 as defined in the CUNA Membership Benefits Report for Day Air Credit Union. ©CUNA, ©Datatrac
– NCUA Insured –
Deposits at Day Air Credit Union are insured to $250,000 by the National Credit Union Share Insurance Fund and backed by the full faith and credit of the United States Government. NMLS # 411837
Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Day Air Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.