The Commercial Lending Operations Specialist position is responsible for commercial loan processing and servicing and various administrative duties in support of the Business Services department. This is a highly leveraged position with both daily task-related responsibility and internal and external customer service responsibility, tapping into technical capability and soft skills.

Responsibilities

Loan Origination Support

• Distributes and tracks incoming leads from Financial Center associates and contact requests.
• Assists lender(s) with obtaining financials to develop loan packages, following up with borrowers when items are missing or incomplete, and confirms receipt once all documents are received.
• Reviews financial packages for completeness and proper organization structure in loan origination system
• Reviews pipeline with Business and Commercial Relationship Managers and Credit Analyst weekly to ensure status of loan and deliverables are in sync.
• Collaborates with third party vendors (title, insurance, appraisal, environmental, and legal) to obtain products and services necessary for loan process and ensure adherence to policy.
• Opens new accounts for loan boarding.
• Orders payoffs when applicable

Loan Servicing Support

• Audits and archives executed loan package
• Monitors and tracks commercial real estate insurance and property taxes, UCC Filings, balloon dates, periodic and annual reviews, ticklers, covenants and other necessary reporting as assigned.
• Assists with obtaining financials to develop renewal packages, following up with borrowers when items are missing or incomplete, and confirms receipt once all documents are received.

Member Service

• Assists with general loan, account, and member service inquiries.
• Assists in updating borrowers and other stakeholders on status of loan requests

Compliance

• Ensures the protection of the credit union’s interests in matters of adequate documentation and adherence to laws, rules and regulations, as well as the exercise of sound decisions.
• Ensures proper policies, procedures, and operating controls are followed.
• Maintains confidentiality

Other duties as assigned 

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal and written communication skills
• Strong organizational skills
• Detail Oriented
• Ability to think critically to apply knowledge to various situations
• Associates are required to maintain their personal financial affairs in such a manner that is befitting employment by a financial institution.
•  

Apply Today!

The Payment Program Director will establish the Credit Union’s overall payment services strategy; provide strategic direction and oversight of all payments channels, including development of short-and long-term plans, development and execution of payments related roadmaps, monitoring of key metrics and oversight of all card and payment processes.

Responsibilities

Lead and direct all aspects of Payments 

• Support and drive best practices in payments areas including Credit Cards, Debit Cards, ACH, Billpayer, P2P, A2A and emerging payment channels (e.g. real time payments).
• Manages third party relationships (e.g. brand, networks, core processor, card processor, Corporate One FCU, etc.) and internal relationships (e.g. marketing, retail operations, information technology, accounting, etc.).
• Serve as product/service champion for all payments related activities, including input/oversight of budget, monitoring key metrics, prioritization of work (what moves from backlog to production) and oversight of all card & payment processes.
• Ensures the Credit Union payment options are operating in a manner to support organizational growth, operating efficiency, and member service excellence in such a way as to best navigate competing organizational objectives (e.g. minimizing risk exposure vs. maximizing member service excellence).
• Oversee and review digital payment products and offerings; recommend new/existing product enhancements to executive management; ensure proper implementation of new and approved products and services.
• Keep abreast of trends and developments within banking and related industries, as well as economic and regulatory changes.
• Coordinate and deliver timely management reporting of payment activities, risks and trends.
• Develop executive level presentations on payments product/service priorities, strategies, impact and results.
• Oversee the cardholder dispute resolution, fraud mitigation and chargeback process with our card processor.

Compliance 

• Understand compliance requirements for all payments channels and ensure that all payments related programs are compliant.

Supervise

• Provide direct reports with proper tools and authority to execute their assigned functions and develop skills of staff through goal-setting, coaching, problem resolution, delegation, training, and performance management.

Other duties as assigned 

Qualifications

• A minimum of five years of similar or related experience or Bachelor’s degree in a business-related major preferred and/or management experience preferably in financial services.
• Prior experience working with credit card brands, i.e. Mastercard or Visa.
• ACH Accredited Professional (AAP) certification is preferred.
• Working knowledge of financial institutions’ overall policies and procedures and specifically the internal operating policies and procedures of the electronic payments function.

Apply Today!