Upgrading for Your Convenience
Introducing Interactive Teller Machines at Wilmington Pike Branch
At Day Air Credit Union, we are always striving to provide you with a better banking experience. With this commitment in mind, we are excited to announce a significant upgrade to our Wilmington Pike Branch: the introduction of Interactive Teller Machines (ITMs)!
Embracing Innovation for Your Benefit
Change is a constant in the world of technology, and the financial industry is no exception. We are dedicated to keeping up with the latest advancements to enhance your banking experience. Our Wilmington Pike Branch is getting a makeover that will modernize our services and bring you a host of new conveniences.
A Temporary Interruption for Long-Term Gains
As we usher in this exciting transformation, we want to make you aware of a temporary change.
Construction is tentatively scheduled to begin in Fall 2023. We expect the construction to last for approximately 12 weeks.
During this process, all Wilmington Pike drive-thru lanes will be closed; however, the lobby ITM will be open for transactions, and Day Air associates will be happy to assist in showing you how easy and convenient it is to use ITMs for all your banking needs.
Please check back here for more updates.
We understand that this might cause some inconvenience during the transition period, but we promise that the benefits you will enjoy afterward will make it all worthwhile.
What are Interactive Teller Machines (ITMs)?
Interactive Teller Machines, or ITMs, are a leap forward in banking technology. They combine the convenience of an ATM with the personal touch of a live teller, creating an enhanced banking experience for you. With ITMs, you’ll be able to conduct a wide range of transactions and receive expert assistance without needing to enter the branch. Here are some key benefits of ITMs:
- Extended Service Hours
Our ITMs will allow you to perform transactions beyond regular banking hours, including deposits and withdrawals. This means you can bank at your convenience, whether it’s early in the morning or late at night. - Personalized Assistance
Even though you won’t be interacting face-to-face with a teller, you’ll have access to our dedicated tellers through video chat. They can help you with complex transactions, answer your questions, and provide the assistance you need. - Faster Transaction Times
ITMs are designed to streamline your banking experience. With their efficient technology, transactions that might have taken longer at the traditional teller window will now be completed more quickly. - Enhanced Security
Your security is our top priority. Day Air’s ITMs come equipped with advanced security features to ensure that your transactions are safe and protected. - Accessibility
Day Air’s ITMs will provide accessibility benefits for individuals with mobility challenges. The user-friendly interface and video assistance make banking easier for everyone.
A Bright Future Ahead
We are excited about the positive changes that our Interactive Teller Machines will bring to your banking experience. While the Drive Thru at our Wilmington Pike Branch will be temporarily closed, we are committed to keeping you informed throughout the process. We will provide updates and assistance to ensure a smooth transition.
Thank you for being a valued member of Day Air Credit Union. We appreciate your understanding and look forward to delivering an upgraded banking experience that truly reflects our dedication to your convenience and satisfaction.
If you have any questions or need assistance during this transition, please feel free to contact our member service team by chat, phone at 937-643-2160, or email at mail@dayair.org.