Contact Us. Get in touch with Day Air Credit Union.
- Chat with a Day Air Member Service Representative
- Click on the green chat icon
in the bottom right corner of this web page and a member service representative will be happy to assist you.
- Click on the green chat icon
- Text with a Day Air Member Service Representative
- Send a text message to 937-643-2160 and a member service representative will be happy to assist you.
- Call the Day Air Member Service Center
- Call Day Air at 937-643-2160 or toll-free at 888-329-2472 and a member service representative will be happy to assist you.
Helpful Resources. Day Air Credit Union forms, applications and more.
Online Banking Enrollment
- First Time Users
- Click Here to get started and then follow the on screen prompts.
- All Other Users
- Simply click on the green chat icon in the bottom right corner of this web page and a member service representative will be happy to assist you with your Online Banking Enrollment.
- Simply click on the green chat icon
Change of Address Request
You can quickly and easily change your address within Online Banking or the Day Air App.
- Online Banking
- Log in to online banking and select ‘Personal Information’ within the Info Center tab to get started.
- Day Air App
- Open the Day Air App and tap ‘Accounts’ then tap ‘Info Center’ and select ‘Personal Information’ to get started.
- Need More Assistance?
- Simply click on the green chat icon in the bottom right corner of this web page and a member service representative will be happy to assist you with your Change of Address.
- Simply click on the green chat icon
Stop Payment Request
You can quickly and easily make a stop payment request within Online Banking or the Day Air App.
- Online Banking
- Log in to online banking and select ‘Check Stop Payment’ within the My Accounts tab to get started.
- Day Air App
- Open the Day Air App and tap ‘Accounts’ then tap ‘My Accounts’ and select ‘Check Stop Payment’ to get started.
- Need More Assistance?
- Simply click on the green chat icon in the bottom right corner of this web page and a member service representative will be happy to assist you with your Stop Payment Request.
- Simply click on the green chat icon
Travel Notification Request
- Use Day Air Chat for Assistance
-
- Simply click on the green chat icon in the bottom right corner of this web page and a member service representative will be happy to assist you with your Travel Notification Request.
- Simply click on the green chat icon
Report Fraudulent Activity
- Debit or Credit Card Fraud
- Contact the VISA Fraud/Dispute Department at 844-454-1426.
- Need More Assistance?
- Simply click on the green chat icon in the bottom right corner of this web page and a member service representative will assist you.
- Simply click on the green chat icon
- After Hours
- The VISA Fraud/Dispute Department offers weekend and after hours support at 844-454-1426.
Lost or Stolen Day Air Debit or Credit Card
- Use Day Air Chat for Assistance
- Simply click on the green chat icon in the bottom right corner of this web page and a member service representative will assist you.
- Simply click on the green chat icon
- Day Air Card Controls
- Did you know you can lock (deactivate) your Day Air Debit or Credit Cards using Day Air Card Controls within the Day Air App? Learn How
- After Hours
- For weekend and after hours support with your lost or stolen Day Air Credit or Debit Card contact 1-888-241-2510.
Activate your Day Air Debit or Credit Card
- Debit or Credit Card Activation or PIN # Update
- Call 866-762-0558 to activate your card or update your PIN #
- Need More Assistance?
- Simply click on the green chat icon in the bottom right corner of this web page and a member service representative will assist you.
- Simply click on the green chat icon
Homerun Rewards Questions
- Homerun Rewards
- Contact Homerun Rewards at 866-421-5390.
- Need More Assistance?
- Simply click on the green chat icon in the bottom right corner of this web page and a member service representative will assist you.
- Simply click on the green chat icon
Apply for a Day Air Debit Card
- Use Day Air Chat for Assistance
- Simply click on the green chat icon in the bottom right corner of this web page and a member service representative will be happy to assist you with your Debit Card Application. Please note that debit cards are printed at our Wilmington Pike and York Commons locations.
- Simply click on the green chat icon
Debit Limit Increase Request
- Use Day Air Chat for Assistance
- Simply click on the green chat icon in the bottom right corner of this web page and a member service representative will be happy to assist you with your Debit Limit Increase request.
- Simply click on the green chat icon
Send a Fax to Day Air Credit Union
- Send your fax to 937-643-3870.
- Need More Assistance?
- Click on the green chat icon in the bottom right corner of this web page and a member service representative will be happy to assist you.
- Click on the green chat icon
Locations & Mailing Address
- Main Office Location
3501 Wilmington Pike
Kettering, OH 45429 - Mailing Address
P.O. Box 292980
Kettering, OH 45429
- Additional Locations
- Looking for more branch locations and ATMs? View our interactive map here.
More Forms. The forms listed below can be downloaded and completed then returned to Day Air.
Account Closing Request (Other Institution)
Account Closing Request (Day Air)
Automatic Payment Authorization
Automatic Payment Cancel
Automatic Payment Transfer
Automatic Transfer Request Form
Authorization Agreement for A2A Transfers
Consumer Credit Card Application
Consumer Loan Application
Direct Deposit Form
Domestic Wire Transfer Request
Electronic Payment Authorization – CC
International Wire Transfer Request
Membership Application
Common FAQs
WHO CAN BECOME A MEMBER OF DAY AIR CREDIT UNION?
Anyone who lives, works or worships in Miami, Montgomery, Greene, Clark, Champaign, Darke, Preble, Butler and Warren Counties. Become a member today!
How Can I make a loan payment from another bank account?
To make online payments from another financial institution, we can set up an Account to Account (A2A) transfer. Once it’s set up, you can log into Day Air Credit Union’s Online Banking and transfer funds from your other financial institution to your Day Air Credit Union account. Complete this form and send it into us to enroll.
We can also set up auto pay from other financial institutions. For your convenience, we can set auto pay to pull monthly, bi-weekly or weekly. For both options, we do have a form we need completed and a copy of a void check.
HOW CAN I MAKE A DEPOSIT INTO MY ACCOUNT WITHOUT COMING INTO A FINANCIAL CENTER?
With Mobile Deposit through the Day Air app. You must be enrolled in this product before being able to access it. You can enroll for Mobile Deposit through our mobile app or by contacting us.
WHY DO I GET STATEMENTS QUARTERLY AND NOT MONTHLY?
If you only have a savings account or share certificate with us and have not had a transaction, you will only receive a quarterly statement. When you make a transaction, you will receive a monthly statement.
DO YOU CHARGE FOR ATM USE?
If you are using one of our surcharge-free network ATMs, you should not incur a fee. Find a surcharge-free ATM on our locator tool. However, Day Air will not charge you for the first 5 ATM transactions you do, regardless of the network – but be aware the other financial institution may impose a fee.
Glossary of Banking Terms
- ALM – Asset Liability Management
- APR – Annual Percentage Rate
- APY – Annual Percentage Yield
- ATM – Automated Teller Machine
- CU – Credit Union
- CUES – Credit Union Executive Society
- CUNA – Credit Union National Association
- CUSO – Credit Union Service Organization
- HELOC – Home Equity Line of Credit
- KMG – Key Member Group
- LTV – Loan to value – represented in a percentage
- NASCUS – National Association of State Credit Unions Supervisors
- NCUA – National Credit Union Administration – an agency of the Federal Government that insures each members account up to $250,000.
- NCUSIF – National Credit Union Share Insurance Fund
- OCUL – Ohio Credit Union League
- It’s Me 247 – Day Air’s Online Banking Access
- Share – A credit union term for a savings account. This is the account that must have a $5 minimum balance to own a share in Day Air and partake in our membership.
- Share Certificate – A credit union term for what is commonly known as a Certificate of Deposit with other financial institutions.
- Share Draft – A credit union term for a draft (check). A Share Draft account is a checking account.
Online Banking FAQs
IS THERE A FEE FOR ONLINE BANKING OR BILLPAYER?
Both It’s Me 247 Online Banking and BillPayer are free services to our members. However, in BillPayer, certain actions may incur a fee such as Overnight Checks, Same Day Payments and transferring money to BillPayer from another Financial Institution. Fees will be disclosed at the time of transaction.
HOW FAR BACK CAN I SEE MY E-STATEMENTS?
E-Statements give you access to up to 18+ months’ worth of account statements, so that you can view, print, or even save them to your local computer if you wish.
CAN I SEE CHECKS THAT I HAVE WRITTEN ON MY ACCOUNT?
Yes. If you log into your online banking account, under accounts click on “Check Cleared.” Just type in your check number and click view. Cleared checks are stored up to 90 days.
With Mobile Deposit through the Day Air app. You must be enrolled in this product before being able to access it. You can enroll for Mobile Deposit through our mobile app or by contacting us.
IS BILLPAYER SAFE?
Yes! Day Air Credit Union ensures the security of your account with password entry, firewalls, and encryption through Online Banking.
I CAN’T REMEMBER MY ONLINE BANKING PASSWORD. WHAT DO I DO?
There are a couple of options:
- If you haven’t entered the wrong password three times locking yourself out (this is a security feature), log in with your username, and then click the “I Forgot My Password” link to regain access by resetting your password anytime for ultimate convenience.
- You can email us and we’ll reset your password and respond to your email within one business day.
- You can call us during normal business hours, and we’ll reset your password immediately.
WHEN DO ONLINE BANKING TRANSACTIONS POST TO MY ACCOUNT?
Transactions you perform on It’s Me 247 are real time. They will instantly post to your account.
HOW DO I ENROLL IN TEXT BANKING?
Log in to Online banking. You can enroll in Text Banking by clicking Go Mobile! at the top of the It’s Me 247 Online Banking toolbar. Then select “Text Banking Home” to access the enrollment screens.
CAN I OPEN A CHECKING OR SAVINGS ACCOUNT ONLINE?
Yes! With online banking you can open a new savings or checking account and start using it right away. Within online banking, click on the “new accounts” tab.
Glossary of Online Banking Terms
- Cookie – Some Web sites may track a user’s online activity with a “cookie.” A cookie is simply a block of text that the Web site places in a file on the hard drive of the viewer’s computer. Although a code in the cookie file enables the site to label a particular user, it does not identify the user’s name or address unless such information is provided automatically by the user’s browser.
- Encryption – A method for ensuring the privacy and security of a consumer’s personal finance information at a financial institution Web site. Encryption is the process of scrambling data so that only the intended receiver can use it. Consumers should make sure it is being used when sending sensitive information.
- Firewall – A means of protecting a computer system from unauthorized outside use.
- HTTP – Stands for hypertext transfer protocol, the protocol used for moving hypertext files over the Internet.
- HTTPS – By Web convention, pages who’s URL begins with https instead of http, are encrypted pages offered on a site that employs secure sockets layer. Also see encryption.
- Javascript – A scripting language that has many of the features of Java, but is chiefly designed to work with HTML pages. It is used to add interactivity and fancy design elements to pages. Financial calculators are written in Javascript.
- Privacy policies – These are important to look for when visiting a Web site. They appear in various locations. Look for a privacy policy under “Privacy”, “About Us” or company information sections of the site, or under a privacy icon. Some companies don’t label their information practices specifically but make a statement such as “no information is being collected on this Web site.” That counts as a privacy policy.
- SSL – Short for secure sockets layer. SSL is a protocol designed to increase security on the Internet by allowing encrypted files to be transferred from computer to computer. It works by using a private key to code data that’s sent over a SSL connections. See also HTTPS and encryption.
- TCP/IP – stands for Transmission Control Protocol/Internet Protocol. It’s the protocol that defines the way information is sent over the Internet.
- URL – Stands for uniform resource locator. Term used for the address of a Web site, for example, www.dayair.org
Day Air Credit Union is unable to provide support for the installation of your computer’s hardware or software; nor is the credit union liable for any technical support it does provide. If you have additional questions regarding your hardware or software, we recommend consulting your user’s manuals or contacting the manufacturer of your hardware or software.
LoanPay Xpress Questions
WHAT INFORMATION DO I NEED TO REGISTER OR LOG IN?
For first time users, all you need to register is your Day Air member number and three-digit loan number. For returning users, you will need your user name and password. All users are required to have a valid e-mail address.
WHAT PAYMENT METHODS CAN I USE TO MAKE A PAYMENT?
Through LoanPay Xpress, you can use any Visa® or MasterCard® debit card or MasterCard® credit card from another financial institution. You may also use a checking or savings account from another financial institution. We are unable to accept American Express® or Discover® as payment methods.
HOW MUCH DOES IT COST TO USE?
Payments made from a checking or savings account from another financial institution will not incur a fee. Members paying with a debit or credit card will incur a $15 convenience fee.
IF I MAKE A PAYMENT WITH MY CREDIT CARD WILL IT BE PROCESSED AS A PURCHASE OR CASH ADVANCE?
All the credit/debit card transactions are treated as purchases when we process the payments. However, occasionally some financial institutions will treat other financial institution charges as cash advances. In these instances, you may be charged cash advance fees. Please verify with the financial institution that issued your credit/debit card on how these transactions will be handled.
WHAT LOANS CAN I PAY USING THIS SERVICE?
You can make payments on any loan that are serviced by Day Air Credit Union. Student loans and some Mortgage and Business loans are not eligible for this service.
WHAT IF I HAVE MULTIPLE LOANS THAT I NEED TO MAKE PAYMENTS ON?
You can add an unlimited number of loans to your account registration. You will just need to know the account number, three-digit loan suffix and primary owner’s birth date.
WHEN WILL MY NEW LOAN BE AVAILABLE ON LOANPAY XPRESS?
New loans will be available to set up on LoanPay Xpress within one business day after the loan is opened.
WHEN ARE PAYMENTS PROCESSED?
Payments scheduled prior to 6:45 pm EST will be processed that business day. If the payment is scheduled after 7:00 pm EST it will be processed the next business day.
CAN I CANCEL OR CHANGE A PAYMENT?
Yes, if it is done prior to the 6:45 pm EST of the scheduled payment date.
CAN I USE LOANPAY XPRESS TO MAKE A PAYMENT FROM MY DAY AIR CHECKING OR SAVINGS ACCOUNT?
No. LoanPay Xpress is only able to accept payments using a debit/credit card, or your checking and savings account from another financial institution.
If you wish to make a payment using your Day Air checking or savings account, the following options are available to you:
- Login to online banking at DayAir.org and perform a transfer.
- Make a payment in person at any Day Air branch location or a local credit union near you. Find the nearest location to you by visiting Day Air.org
CAN I SCHEDULE MY PAYMENT IN ADVANCE OR SET UP RECURRING PAYMENTS?
Yes. By using the Desired Payment Date, you may schedule one-time payments in advance to be made within the next 30 days from the current payment date. You can also set up weekly, bi-weekly, semi- monthly and monthly payments.
CAN I MAKE EXTRA PAYMENTS WITH LOANPAY XPRESS?
Yes. Each month you can pay more than your scheduled payment amount towards your loan balance. Additional funds paid will be applied first towards the interest due, principal, then late fees (if applicable). Your required payment will still be due the following month.
WHEN WILL PAYMENTS BE POSTED?
Payments will be credited to your loan account within two business days. We recommend that you schedule your payment prior to your loan due date to ensure avoiding any late fees.
IF I CHANGE MY ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS IN LOANPAY XPRESS WILL IT AUTOMATICALLY CHANGE MY ACCOUNT INFORMATION?
Changes made in LoanPay Xpress will not be reflected on your Day Air Credit Union account. If you need to change the address listed on your Day Air account, please log into online banking to update your information.
WHO SHOULD I CONTACT IF I’M HAVING DIFFICULTIES?
Please contact Day Air Credit Union at 937-643-2160 or email us at mail@dayair.org and we will be happy to assist.
Travel Tips
TRAVELING ABROAD?
Before you leave on your next international trip, contact Day Air Credit Union, and let us know when and where you will be traveling. We can make note of your travel plans and discuss your options if you plan to use your Day Air ATM/VISA® Debit Card or Credit Card while away.
If we know in advance, we can avoid any unnecessary blocks placed on your account due to suspicion of fraudulent transactions.
CREDIT CARD TRANSACTIONS
For your protection of fraud, credit card transactions are blocked in the following countries:
- China
- Estonia
- Indonesia
- Italy
- Japan
- Latvia
- Lithuania
- Malaysia
- Morocco
- North and South Korea
- Pakistan
- Poland
- Romania
- Russia
- Singapore
- South Africa
- Spain
- Taiwan
- Thailand
- Turkey
- Ukraine
- United Kingdom
All PIN-based Debit Card transactions, such as that at an ATM or at the point-of-sale, are available with a maximum daily withdraw limit of $300. All Signature based Debit Card transactions (if you sign for them) are available with a maximum daily withdraw limit of $1,000.
If traveling abroad to any of the above countries, please contact Day Air to make special arrangements for Credit Card usage.
LOST OR STOLEN ATM/VISA DEBIT CARD OR CREDIT CARD
To report your lost or stolen VISA Debit or Credit Card, call 1-888-329-2472 immediately.
OTHER CASH OPTIONS
Travelers Cheques: Available online with My Travel Wallet! It doesn’t cost much to protect your money while traveling.
Wire Transfers: Day Air offers both domestic and international outgoing wire transfers and also accepts both domestic and international incoming wire transfers. The fees for this service are extremely competitive.
Questions? Call or text 937-643-2160.